Refund Policy

This Refund Policy explains how refunds and cancellations are handled for services provided by Matrix Web Digital LLC ("Matrix Web Digital," "we," "us," or "our").

Because our services primarily consist of customized digital design, development, consulting, technology, and other professional services, refund eligibility may depend on the nature of the service, the stage of the project, work already completed, and the terms of the applicable project agreement.

This Refund Policy should be read together with any proposal, statement of work, invoice, or service agreement applicable to your project.

Our services may involve research, strategy, UI/UX design, development, configuration, project management, consulting, content implementation, and other work performed specifically for a client.

Because these services require time, resources, and project capacity to be allocated to a client, payments may not be fully refundable once work has started.

The specific payment and refund terms for a project may be defined in the applicable written agreement.

Any initial payment or deposit required to reserve project time or begin work may be non-refundable once work has commenced, except where otherwise required by applicable law or expressly stated in the applicable written agreement.

If work has not yet started, Matrix Web Digital may, at its discretion and subject to the applicable agreement, consider a refund request for an initial payment.

Any applicable refund will be determined based on the circumstances of the request and the terms agreed for the project.

A client may request cancellation of a project by contacting Matrix Web Digital in writing.

If cancellation occurs after work has begun, the client may remain responsible for payment for work completed up to the cancellation date, as well as approved third-party costs or expenses already incurred for the project.

Any remaining refundable amount, where applicable, will be determined based on the project agreement, payments already received, work performed, and expenses incurred.

Payments relating to work that has already been completed, delivered, or approved are generally non-refundable.

This may include completed design concepts, development work, research, strategy, configuration, content implementation, revisions, consultations, or other agreed deliverables.

Once a client has approved a deliverable or confirmed acceptance of completed work, the payment associated with that work will generally not be eligible for a refund.

A request to change the agreed scope of a project does not automatically create a right to a refund.

Additional work requested by a client may require additional fees and may be handled through a revised proposal, change order, or separate agreement.

If a client changes the project direction after work has already been completed, fees for previously completed work generally remain payable.

For recurring services such as website maintenance, support, hosting-related services, or care plans, cancellation and refund terms will depend on the applicable service agreement or subscription terms.

Unless otherwise stated in writing, cancellation will generally prevent future renewal or billing but will not automatically create a refund for services already provided during the current billing period.

Any unused services or prepaid amounts will be handled according to the applicable service agreement.

Fees paid to third-party providers may not be refundable through Matrix Web Digital.

These costs may include domain registration, hosting, software licenses, API usage, third-party subscriptions, payment processing fees, cloud services, plugins, or other external products and services.

Where a third-party provider controls the refund, cancellation, or credit process, the applicable third-party terms and policies may apply.

If you believe that a service or deliverable does not meet the requirements agreed upon for your project, please contact us as soon as reasonably possible.

We will review the issue and, where appropriate, may offer a reasonable remedy, which may include correcting an identified issue, performing additional work necessary to meet the agreed scope, providing a partial refund, or reaching another mutually agreed resolution.

To request a refund, contact us at hello@matrixwebdigital.com and include your name, company name if applicable, project or service name, invoice or transaction reference if available, date of payment, reason for the request, and any relevant supporting information.

We may request additional information before making a decision on a refund request.

If a refund is approved, it will generally be issued using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on the payment processor or financial institution.

Nothing in this Refund Policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

We may update this Refund Policy from time to time to reflect changes to our business, services, payment processes, or applicable legal requirements. When changes are made, we will update the "Last updated" date at the top of this page.

If you have questions about this Policy, please contact us:

Email: hello@matrixwebdigital.com

Phone: (857) 216-6218