Refund Policy
Last updated: September 2026
Overview
We work with fixed scopes and fixed prices, and our goal is for every engagement to end with work you are happy to pay for. This policy explains when a refund is possible and how to request one.
Deposits and milestones
Projects begin after a deposit or full payment as defined in your proposal. Work delivered and approved at each milestone is considered accepted; refunds apply only to work that has not yet started.
When a refund is possible
If we have not started work on your project, you can cancel at any time for a full refund of the amount paid for the unstarted portion. If work has started but a milestone has not been delivered or approved, we will refund the unstarted and unapproved balance.
Non-refundable items
Completed and approved milestones, third-party costs already incurred on your behalf (such as domains, hosting, or licenses), and the Care Plan after its monthly billing date are non-refundable.
Care Plan subscriptions
The Care Plan is billed monthly and can be cancelled at any time. Cancellation stops the next billing cycle; the current month is not refunded because support hours remain available until the period ends.
How to request a refund
Send us an email with your project name and the reason for the request. We review every case individually and respond within 5 business days. Approved refunds are returned via the original payment method within 10 business days.